Return Policy

Gem & Harmony wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below.
Please note that Gem & Harmony posts refunds in US dollars for the amount purchased, for foreign currencies (Canadian Dollars) your bank will determine your rate of exchange and Gem & Harmony is not responsible for local currency values.

How to return an order:
Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service number on the top of your screen. Select 'Return Authorization Form' on the help page. Fill in the appropriate information and then follow the instructions below to return your package.

2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by Gem & Harmony.

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

3. Shipment and Insurance: For the secure return of your order, we recommend using an upgraded courier service, such as FedEx, rather than regular mail. Make sure you can track your package and opt for signature confirmation. This will help guarantee that the package arrives at Gem & Harmony, for quick and easy processing. We recommend insuring the package for your own protection.

4. All Return Packages should be Mailed to:

Gem & Harmony - PGG GROUP
100 Walnut Ave, Suite 152
Champlain, New York

Return Process
The Gem & Harmony warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition in which they were sent for a full refund. Returns take approximately 7 business days to process upon receipt of the item. Gem & Harmony will refund the full cost of the item EXCLUDING shipping, handling and insurance charges.

Refunds will be made using the mode of payment used in the original purchase. Please allow 3 business days for your credit to appear on your statement after the applicable credit has been processed.

Required Conditions of Return

- Packages without a return authorization number (RA#) will not be accepted for refund.

  - Items must be returned in the same condition as they were sent from Gem & Harmony within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.
- Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a refund, exchange or repair.

·         Please be advised that all returned items are visually inspected by Gem & Harmony personnel.  ANY item that has been abused or mishandled, either intentionally or accidentally, may be subject to a partial repair/restocking fee.

For further information or issues please contact Gem & Harmony Customer Service toll free: 1-855-813-7227, or email [email protected]

For phone orders please mention: GE0003
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